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Eddie Mair’s diary at the Guardian. Eddie Mair is the producer of the BBC Today radio programme.

A case in point (and I’m not making this up): 10 days ago, when another Israeli bus was blown up on a Sunday morning causing several deaths, we carried a report on Broadcasting House from our correpondent at the scene. The next day we got a very serious complaint insisting we had, on air, called the victims “bastards”. We scoured the tape of the show for the offending word. It wasn’t there. It turned out what the listener had heard was the reporter saying “…the victims’ bus had started…”