Interesting Twitter thread on email UI design, vs Slack
“When redesigning Outlook, we found two basic groups of users: pilers and filers. Pilers kept a single, ever-expanding list of mail in their Inbox and then worked it down to “inbox zero.” Filers wrote rules or manually filed mail into folders, creating an organizational system. Filers rely on their bespoke, highly customized knowledge of where things go in their email system, much like you might organize your kitchen in a way that makes sense to you. You know where the strainer or little corn-cob-holders go, and no one else does (or needs to.) Pilers rely on search to find things in their huge amassed pile. We moved Outlook from the fundamental organization unit of “message” to “conversation” (or “thread”) so that when pilers found mail via search, messages would return with the context of the surrounding conversation. Both pilers and filers have one key thing in common: their systems require an affirmative, discrete action to take a mail out of their list. Filers file to a folder when done with a message, and pilers archive/delete. This turned out to be essential for people to feel in control.” really,
“filers” (update:) “pilers” are using the UI that GMail pioneered, where credit is due (as far as I know at least).
(tags: mail ux ui pilers-and-filers filepile email slack outlook)