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Links for 2022-11-18

  • Your EU consumer rights

    A little-known detail of the EU Consumer Rights Directive: you have a right to repair or replacement of faulty goods if they fail within 2 years of purchase. The nice thing about this is that so much hardware has built-in obsolescence after only 1 year… you may have to invoke the magic words “EU Consumer Rights Directive” to get this to happen, though. Worth noting that according to one account “the rights only apply in the country of purchase. I’ve had Apple refuse to replace a Magic trackpad that died after 14 months and they would not repair an Airpods case that died after 18 months. I had purchased both in the UK.”

    (tags: built-in-obsolescence hardware rights consumer-rights eu right-to-repair repair faulty-goods)

  • Irish consumer law gives 6 years of repair/replacement rights

    Even better than the EU consumer rights directive!

    Under Irish consumer law, consumers are entitled to a free of charge repair or (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. These rights expire six years from delivery of the goods.

    (tags: consumer-rights law ireland consumer rights repair)