Links for 2008-10-07

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Comments

UPS Ireland suck

I’m waiting for a replacement battery from Dell, covered under warranty. Dell service have been great, but UPS, not so much…

On Monday (25th June), after a little back-and-forth to establish that the battery was faulty, I got a mail from Dell saying:

The Part (Battery) will be with you tomorrow pre 17:00 (Next Business Day). Please note that you will require to return the faulty part at the same point of time, the courier person would not be delivering the part until you return the defective part.

Great! That’s good warranty service. I’m happy.

So I wait… and wait. Finally, 2 days later, today (Wednesday 27th), at 17:45, a courier appears to pick up the faulty part. Unfortunately, he doesn’t have the replacement with him.

I go online to see what’s up via online tracking, and see this:

Location Date Local Time Description
DUBLIN,
IE
27/06/2007 16:41 A CORRECT STREET NAME IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION
27/06/2007 4:13 IN-TRANSIT SCAN
27/06/2007 4:12 IMPORT SCAN
DUBLIN,
IE
26/06/2007 18:31 IMPORT SCAN
26/06/2007 5:59 IMPORT SCAN
26/06/2007 5:58 OUT FOR DELIVERY
26/06/2007 3:59 ARRIVAL SCAN
KOELN (COLOGNE),
DE
26/06/2007 4:39 DEPARTURE SCAN
26/06/2007 4:14 DEPARTURE SCAN
HERKENBOSCH,
NL
25/06/2007 10:09 ORIGIN SCAN
NL 25/06/2007 14:02 BILLING INFORMATION RECEIVED

So, what, the street name is “INCORRECT” despite one UPS driver having no problem? I suspect someone just couldn’t be arsed.

I rang up UPS, provided a hint, and it seems the delivery is now rescheduled for Friday. So much for “next business day” delivery! Lucky the laptop works on AC without the battery, otherwise I’d be quite annoyed.

I wonder if I can provide feedback to Dell about this? There’s a possibility they might switch courier company if they get enough complaints about crappy service. It also makes me wonder if there’s any decent international parcel delivery service in Ireland. At least UPS haven’t yet required me to schlep over to a “local” depot 5 miles away to pick up the package myself, like An Post does…

Tags: , , , , , , , ,

Comments (6)

Sitescooper is WorldChanging!

Green: Wow — UC Berkeley’s Lab Notes newsletter this month includes an article noting the benefits to the environment of reading your news on a PDA instead of getting a delivered newspaper. Check this out:

In a new study, UC Berkeley researchers report that receiving your news wirelessly on a PDA instead of delivered to your door requires up to 140 times less carbon dioxide, several orders of magnitude less greenhouse gases, and the consumption of 26 to 67 times less water.

To tease out the truth, Horvath and graduate student Michael Toffel dissected nearly all of the environmentally-relevant processes involved in both wireless news delivery and teleconferencing. In the case of newspapers, the researchers focused on the environmental effects of reading the New York Times in Berkeley, California, from the manufacture of newsprint and ink to the delivery from a nearby printing press to disposal of the newspaper. This data was then compared to such factors as the energy used to manufacture a PDA, including its microprocessor and battery, and the electricity required by wireless and Internet service providers to deliver news content to the device.

Sitescooper is therefore a WorldChanging tool!

Tags: , , , , , , , , , ,

Comments

Aug 14th 2003 Blackout and the Blaster worm

Security: Bruce Schneier points out some interesting angles on the official report into the US power blackout of Aug 14th:

Why the tortured prose? The writers take pains to assure us that the power generation and delivery systems were not affected by MSBlast. But what about the alarm systems? Clearly, they were all affected by something–and all at the same time.

To be honest, it sounds pretty damn close to me, as I’ve said before.

Tags: , , , , , , , , , ,

Comments